Refund policy

Last Updated: [25/05/2026]

Thank you for shopping with us. Please read our policy carefully before placing an order.

1. Order Cancellation

• All orders placed on our website are final.
• Cancellation or modification of orders is not permitted once the order has been successfully placed.
• This is because our products (including mystery scoops and curated hampers) are processed and packed immediately after order confirmation.

2. Returns & Exchanges

• We do not accept returns or exchanges on any products once delivered.
• Exceptions are only applicable in the following cases:
  • Product received is damaged, or
  • Product received is incorrect (wrong item)

3. Reporting an Issue

• Any issue must be reported within 24 hours of delivery.
• Customers must provide:
  • A complete unboxing video (mandatory, starting from sealed package)
  • Clear images of the product and packaging
• Claims without proper proof or reported after 24 hours will not be accepted.

4. Refunds / Replacements

• Once the issue is verified:
  • A replacement will be provided (subject to availability), or
  • A refund or store credit will be issued at our discretion
• Refunds (if applicable) will be processed within 5–7 business days to the original payment method.

5. Product Variations

• Our products may include mystery or curated items, and therefore:
  • Variations in color, design, or specific items may occur
  • Such variations are not considered defects and are not eligible for return or refund

6. Shipping & Delivery

• Estimated delivery timeline is 7–15 business days.
• Delays caused by courier partners, weather conditions, or unforeseen circumstances are beyond our control and are not eligible for cancellation or refund.

7. Contact Us

For any queries or to report an issue, please contact us at:
📧 Candycharms2026@gmail.com
📱 @kawaiicandycharms