Shipping policy

Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping with [Your Store Name]. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • All orders are processed within 2–5 business days after successful payment confirmation.

  • Orders are not processed, shipped, or delivered on Sundays or public holidays.

  • During high-volume periods, launches, sales, or festive seasons, processing times may be slightly extended.

2. Shipping Timeline

  • Estimated delivery time is 7–15 business days depending on the customer’s location.

  • Delivery timelines are estimates only and may vary due to:

    • Courier delays

    • Weather conditions

    • Operational issues

    • Remote location accessibility

    • Public holidays or unforeseen circumstances

We are not responsible for delays caused by third-party courier services.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before payment.

  • Free shipping offers, if any, are subject to specific terms and minimum order requirements.

4. Order Tracking

  • Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp (where applicable).

  • Customers are responsible for tracking their shipment using the provided tracking information.

5. Incorrect Address / Failed Delivery

  • Customers must provide complete and accurate shipping information at checkout.

  • We are not responsible for orders delayed, lost, or returned due to:

    • Incorrect shipping address

    • Incorrect phone number

    • Customer unavailable during delivery attempts

If a package is returned to us due to failed delivery, additional shipping charges may apply for re-shipment.

6. Damaged or Missing Packages

  • If you receive a damaged package or incorrect item, please contact us within 24 hours of delivery.

  • A complete unboxing video from the sealed package is mandatory for any claim related to:

    • Damaged items

    • Missing items

    • Incorrect products

Claims without proper proof may not be accepted.

7. International Shipping

  • Currently, we [do/do not] offer international shipping.
    (Modify this section according to your store availability.)

  • International customers are responsible for any customs duties, taxes, or import charges imposed by their country.

8. Non-Cancellable Orders

  • Once an order is placed, it cannot be cancelled or modified.

  • By placing an order, the customer agrees to our Shipping, Refund, and Terms policies.

9. Contact Us

For shipping-related queries, contact us at:

Email: candycharms2026@gmail.com
Instagram: @kawaiicandycharms
Business Name: Kawaii Candy Charms Gifting